Accenture is currently hiring for the role of IT Customer Service New Associate at its Hyderabad location. If you’re a fresh graduate or someone with up to two years of experience looking to start your career in IT-enabled customer support, this Accenture job opening in Hyderabad is worth applying for today.
In this post, we break down the eligibility criteria, job responsibilities, required skills, and the direct application link for the Accenture IT Customer Service New Associate role, so you can decide quickly and apply without missing the deadline. For more openings like this, check our regularly updated Accenture jobs page and our list of IT jobs for freshers.
Job Overview
| Detail | Information |
|---|---|
| Job Title | IT Customer Service New Associate |
| Company | Accenture |
| Job ID | AIOC-S01654034 |
| Location | Hyderabad, Telangana |
| Employment Type | Full-time |
| Experience Required | 0 to 1 years (0-2 years band) |
| Qualification | Any Graduate |
| Skill Required | Chat – Service Desk Non-Voice Support |
| Shift | US shifts, 24/7 rotational |
About the Role
As an IT Customer Service New Associate at Accenture, you’ll be part of the Customer Support vertical, handling non-voice interactions such as email, web, and chat. The role involves recording, diagnosing, troubleshooting, and resolving service requests within defined SLAs, while managing customer escalations and complaints with a solution-first approach.
This is an entry-level opportunity, making it ideal for candidates exploring their first job in the BPO and customer service industry or looking to transition into IT service desk support.
Key Responsibilities
- Manage and resolve customer queries, escalations, and complaints
- Provide accurate resolutions within SLA timelines
- Handle non-voice interactions (chat, email, web) for the service desk
- Diagnose and troubleshoot incidents based on defined scope of support
- Work within a structured team under close supervision, following detailed instructions
- Be available for rotational shifts, primarily aligned to US working hours
Skills and Eligibility
To be eligible for this Accenture Hyderabad job, candidates should have:
- Qualification: Any graduation degree
- Experience: 0 to 1 years (freshers welcome)
- Communication: Excellent written and spoken English
- Typing speed: 25 WPM with 85% accuracy
- Strong analytical and comprehension skills to understand customer needs
- Working knowledge of CRM tools and MS Excel
- Domain exposure to US customer service, preferably telecom, is a plus
- Willingness to work in a 24/7 rotational shift environment
- Prior experience in sales, retention, or technical support is an added advantage
If you’re still building these skills, our guide on how to prepare for BPO and service desk interviews can help you get interview-ready.
Why Join Accenture?
Accenture is a global professional services company operating in over 120 countries, with strengths in digital, cloud, and security. Working here gives freshers exposure to global clients, structured training, and long-term career growth within a Fortune Global 500 organization. Employees also get access to certifications, upskilling programs, and a strong focus on well-being.
For a closer look at what it’s like to work there, browse our Accenture careers and benefits guide.
How to Apply for Accenture IT Customer Service New Associate
- Click the official Accenture application link below.
- Sign in or create your Accenture Careers profile.
- Fill in your details and upload an updated resume.
- Submit the application using Job ID AIOC-S01654034.
👉 Apply Now on Accenture Careers
⚠️ Important: Accenture never asks candidates to pay any fee for a job offer. Report suspicious requests directly to Accenture’s recruitment fraud team.
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FAQs: Accenture IT Customer Service New Associate
Q1. Is this role for freshers? Yes, Accenture accepts candidates with 0 to 1 years of experience, so freshers with any graduate degree can apply.
Q2. Is this a voice or non-voice process? It’s a non-voice role, covering chat, email, and web-based service desk support.
Q3. What is the work location? The position is based in Hyderabad, Telangana, and requires working in rotational US shifts.
Q4. Is there any application fee? No. Accenture does not charge any fee at any stage of recruitment.
Q5. What is the required typing speed? Candidates should type at least 25 words per minute with 85% accuracy.
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