Criteo Customer Care Specialist Jobs 2026 have been officially announced by Criteo for their Gurgaon office in a hybrid work model. This is an Off Campus Drive open for freshers and recent graduates from any discipline who have strong communication skills, a client-first mindset, and an interest in the digital marketing and advertising technology industry.
Criteo is a global technology company and one of the world’s leading Commerce Media Platforms — known for its AI-driven advertising solutions used by top brands, retailers, and publishers worldwide. Getting hired at Criteo as a Customer Care Specialist is an excellent opportunity to build a career at the intersection of customer success, digital advertising, and AI-powered marketing technology.
The expected salary for this role is up to ₹6 LPA and the position follows a hybrid work model — combining both work from office and work from home days at the Gurgaon location.
Criteo Customer Care Specialist Jobs 2026 — Quick Overview
| Detail | Information |
|---|---|
| Company | Criteo |
| Post Name | Customer Care Specialist |
| Drive Type | Off Campus Drive 2026 |
| Job Location | Gurgaon, Haryana (Hybrid) |
| Work Model | Hybrid — Work from Office + Work from Home |
| Job Type | Full Time, Permanent |
| Experience | Freshers Welcome |
| Qualification | Any Bachelor’s Degree |
| Expected Salary | Up to ₹6 LPA* |
| Official Website | criteo.com |
| Apply Link | careers.criteo.com |
*Salary is an industry estimate. Actual CTC will be confirmed by Criteo during the offer process.
About Criteo
Criteo is a global technology company headquartered in Paris, France, with offices in over 30 countries including a major presence in India. Founded in 2005, Criteo has grown to become one of the world’s most recognised names in commerce media, digital advertising, and AI-driven marketing.
Criteo’s Commerce Media Platform connects brands, retailers, and publishers using powerful AI and a rich dataset of consumer shopping behaviours — helping advertisers deliver the right message to the right person at the right time. The company works with thousands of top global brands and retailers across every major industry including fashion, electronics, travel, and FMCG.
In India, Criteo has a significant and growing presence across technology, operations, and customer success teams. The Gurgaon office is one of Criteo’s key delivery centres for Asia-Pacific client support and operations.
Key Criteo Facts:
- Founded: 2005, Paris, France
- Listed on: NASDAQ (CRTO)
- Employees: 3,000+ globally
- Clients: 19,000+ brands and retailers worldwide
- Presence: 30+ countries, 30+ offices globally
Criteo Customer Care Specialist Jobs 2026 — Role & Responsibilities
As a Criteo Customer Care Specialist, you will be the primary point of contact for Criteo’s advertising clients — helping them resolve technical, creative, financial, and campaign-related queries with speed and accuracy. This role sits at the heart of Criteo’s client success operations.
Your day-to-day responsibilities will include:
- Deliver excellent client support by resolving technical, creative, financial, and campaign-related issues quickly and efficiently through email and live chat
- Act as a client advocate — escalating performance-related issues to commercial teams and collaborating closely to ensure seamless resolution for every client
- Provide high-quality, consistent support to key advertiser clients to maintain high satisfaction levels and campaign performance
- Educate and empower advertisers on Criteo’s advertising platform features, best practices, and optimisation techniques — enabling them to manage campaigns confidently and independently
- Provide first-level product support via email and live chat while consistently applying SLAs and strong prioritisation skills across all open cases
- Collaborate effectively with internal teams including Technical, Creative, and Product teams to resolve complex or escalated client issues
- Maintain accurate and detailed case management records using CRM tools at all times
- Actively track and own KPIs such as reply time, resolution time, and CSAT score — using data to continuously improve both individual and team performance
- Contribute actively to process improvements and the adoption of AI-driven workflows within the Customer Care team
- Work as a strong, collaborative team player within a multinational Customer Care team where communication, shared ownership, and cross-functional cooperation are essential
Eligibility Criteria for Criteo Customer Care Specialist Jobs 2026
Educational Qualification
| Qualification | Eligible |
|---|---|
| Bachelor’s Degree — Any Stream | ✅ Yes |
| BA / BCom / BSc / BCA / BBA | ✅ Yes |
| BE / BTech — Any Branch | ✅ Yes |
| MBA / MCA / Post Graduate | ✅ Yes |
Experience
| Category | Status |
|---|---|
| Freshers — 0 experience | ✅ Eligible |
| Up to 1 year experience | ✅ Eligible |
| 1 to 3 years experience | ✅ Eligible |
Required Skills for Criteo Customer Care Specialist Jobs 2026
To succeed in the Criteo Customer Care Specialist Jobs 2026, the following skills are essential:
| Skill | Why It Matters |
|---|---|
| Problem-solving and simplifying complexity | Every client query needs a clear, fast resolution |
| Client-first mindset — empathy with efficiency | CSAT scores depend on genuine client focus |
| Clear written and verbal communication | Primary mode of interaction is email and chat |
| Organisational skills | Managing multiple open cases simultaneously |
| Collaborative spirit | Works across Technical, Creative, Product teams |
| Ability to learn quickly and adapt | Criteo’s platform evolves constantly |
| KPI-driven mindset | Reply time, resolution time, CSAT are tracked daily |
| Curiosity and creative thinking | Identifying better ways to serve clients |
| Digital marketing concepts knowledge | Understanding ad campaigns and performance metrics |
| AI-enthusiastic mindset | Criteo actively integrates AI in support workflows |
Salary and Benefits for Criteo Customer Care Specialist 2026
| Component | Details |
|---|---|
| Expected CTC | Up to ₹6 LPA |
| Monthly In-Hand (approx.) | ₹38,000 — ₹50,000 |
| Work Model | Hybrid — Gurgaon office + Work from Home |
| Learning & Mentorship | Structured career development programmes |
| Health Benefits | Medical insurance + wellness perks |
| Mental Health Support | Employee assistance programme |
| Performance Rewards | Performance-based incentives and bonuses |
| Global Exposure | Work with international clients across APAC and EMEA |
| Family-Friendly Policies | Parental leave and flexible work arrangements |
| Diversity & Inclusion | Globally diverse and inclusive work environment |
Salary is an industry estimate. Actual CTC will be confirmed during the offer process.
Why Join Criteo in 2026?
The Criteo Customer Care Specialist Jobs 2026 are not just any customer support role. Here is why this opportunity stands out from typical BPO or customer service positions:
1. Global Technology Company Criteo is listed on NASDAQ and works with 19,000+ brands worldwide. Having Criteo on your resume immediately positions you as someone with global tech company experience — a major career differentiator.
2. Work in AdTech — One of the Fastest-Growing Industries Digital advertising and commerce media is one of the fastest-growing sectors globally. You will gain deep hands-on knowledge of AI-driven advertising, campaign management, and retail media — skills that are in extremely high demand.
3. Hybrid Work Model Unlike traditional BPO roles that require full-time office presence, Criteo offers a genuine hybrid model — combining the best of office collaboration and work-from-home flexibility.
4. AI-Forward Work Environment Criteo is actively integrating AI-driven workflows into its support operations. You will get hands-on experience with AI tools and automation from day one — skills that are critical for future career growth.
5. International Client Exposure You will interact with advertisers and clients from across APAC and EMEA — giving you international communication experience that most freshers never get in their first role.
6. Career Growth Path Customer Care Specialist → Senior Specialist → Team Lead → Customer Success Manager → Account Manager. Criteo has clear internal growth tracks with mentorship and learning programmes at every level.
Selection Process for Criteo Off Campus 2026
Criteo follows a structured multi-stage selection process. Here is what to expect:
Stage 1 — Online Application Submit your application through the official Criteo careers portal. Ensure your resume clearly highlights communication skills, any customer-facing experience, and digital marketing knowledge if applicable.
Stage 2 — Resume Screening Criteo’s talent team reviews all applications. Shortlisted candidates are contacted via email or phone within 5 to 10 business days.
Stage 3 — Online Assessment Shortlisted candidates may be required to complete an online assessment covering written English communication, analytical thinking, and situational judgement scenarios.
Stage 4 — Technical / Skills Interview A structured interview focused on your understanding of customer support processes, problem-solving approach, digital marketing basics, and how you handle difficult client scenarios.
Stage 5 — HR / Final Interview A conversation with HR covering your background, career goals, salary expectations, and cultural fit with Criteo’s values.
Stage 6 — Background Check Selected candidates go through a standard background and reference check.
Stage 7 — Offer Letter and Onboarding Formal offer letter with CTC, joining date, and onboarding details. Onboarding includes structured training on Criteo’s platform, products, and support processes.
How to Apply for Criteo Customer Care Specialist Jobs 2026
Follow these steps carefully to submit your application for the Criteo Customer Care Specialist Jobs 2026:
- Click the Apply Now button at the bottom of this page — you will be taken directly to the official Criteo careers page
- Click Apply on the Criteo job listing for Customer Care Specialist
- If you are a new user — create a free account using your email address
- Log in and complete the application form with all personal, educational, and professional details
- Upload your updated resume in PDF format — maximum 5 MB
- Review all information carefully before final submission
- Submit the form and save or screenshot your confirmation for future reference
Important: Criteo never charges any fee at any stage of its recruitment process. The only official application portal is careers.criteo.com. If anyone contacts you claiming to be from Criteo and asks for payment — it is a scam.
Documents to Keep Ready
Before starting your application, keep the following documents ready in digital format:
- Updated resume (PDF format)
- Class 10 mark sheet and certificate
- Class 12 mark sheet and certificate
- Bachelor’s degree certificate and mark sheets
- Any additional qualification certificates (if applicable)
- Aadhaar card or government-issued ID
- Recent passport-size photograph (white background)
⚠️ Disclaimer: TheJobHunters.in shares the Criteo Customer Care Specialist Jobs 2026 notification for awareness and informational purposes only. We are not affiliated with Criteo or any of its subsidiaries. The salary mentioned is an industry estimate and may vary. Always verify all job details on the official Criteo careers website before applying. We do not charge any fee for sharing job information.
Frequently Asked Questions — Criteo Customer Care Specialist Jobs 2026
Q: What are Criteo Customer Care Specialist Jobs 2026? Criteo Customer Care Specialist Jobs 2026 are full-time hybrid openings at Criteo’s Gurgaon office for freshers and graduates. The role involves providing first-level client support via email and live chat for Criteo’s global advertising clients, resolving technical, creative, and campaign-related issues.
Q: Is Criteo Customer Care Specialist 2026 a work-from-home job? No — it is a hybrid role at the Gurgaon office. This means you will work some days from the Criteo Gurgaon office and some days from home as per the company’s hybrid work schedule.
Q: What is the expected salary for Criteo Customer Care Specialist Jobs 2026? The expected salary is up to ₹6 LPA — approximately ₹38,000 to ₹50,000 per month in-hand. The actual CTC will be confirmed by Criteo during the offer process.
Q: Can freshers apply for Criteo Customer Care Specialist Jobs 2026? Yes. Criteo welcomes freshers with any bachelor’s degree who have strong communication skills, a client-first mindset, and basic digital marketing knowledge.
Q: What qualifications are needed for Criteo Customer Care Specialist Jobs 2026? Any bachelor’s degree is accepted — BA, BCom, BSc, BCA, BBA, BTech, or equivalent. Post graduates with MBA or MCA can also apply.
Q: Is there any application fee for Criteo Off Campus 2026? No. Criteo never charges any fee for recruitment. Any request for payment is a scam — report it immediately.
Q: What is the selection process for Criteo Customer Care Specialist Jobs 2026? The process includes Online Application → Resume Screening → Online Assessment → Skills Interview → HR Interview → Background Check → Offer and Onboarding.
Q: What skills are most important for Criteo Customer Care Specialist Jobs 2026? The most important skills are strong written English communication, problem-solving ability, client-first mindset, KPI-driven approach, knowledge of digital marketing concepts, and an AI-enthusiastic attitude.
Apply Now for Criteo Customer Care Specialist Jobs 2026
Criteo is a global technology company and this is a rare chance for freshers to start their career in AdTech at an internationally recognised brand. Apply before positions are filled.
➤ APPLY NOW — Official Criteo Careers Portal
Last Updated: May 2026 | Source: Official Criteo Careers Portal — careers.criteo.com